Controller and Scope
BVS Doctors Ltd, registered in England and Wales (Company No. 16987192), acts as a data controller for personal data processed through this website and related consultation services.
This policy explains how we collect, use, store, and share personal information when you contact us, request services, or use our digital platforms, including SendMRI.ai integrations where applicable.
Information We Collect
We may collect identity and contact data (such as name, email address, telephone number), communication records, and technical usage data (including device and browser information).
Where required for service coordination, we may also receive health-related information, appointment context, and medical documents supplied by you or your authorized representative.
Lawful Basis and Use
We process data on lawful bases that may include consent, pre-contractual steps, contractual necessity, legal obligation, and legitimate interests for secure and efficient service delivery.
Data is used to respond to inquiries, coordinate consultations, manage payments, maintain records, improve service quality, prevent misuse, and meet regulatory requirements.
Sharing, Transfers, and Retention
We share personal data only where necessary with vetted service providers, professional partners, payment processors, and compliance advisors under appropriate confidentiality and data protection terms.
Where international transfers occur, we apply suitable safeguards and retain information only for as long as necessary for the stated purposes or legal record-keeping duties.
Security and Your Rights
We use proportionate technical and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or alteration.
Subject to applicable law, you may request access, rectification, erasure, restriction, objection, and portability. For data protection requests: info@bvsdoctors.uk