Payments and Verification
Payments are processed via secure third-party providers. Applicable currency, amount, and transaction references are displayed before confirmation.
You are responsible for reviewing transaction details and ensuring payment method authorization prior to submission.
Refund Principles
Refund eligibility is assessed case-by-case, taking into account service stage, resources already allocated, third-party costs, and legal obligations.
Where consultation, coordination, or administrative work has materially commenced, partial refunds or non-refundable components may apply.
Chargebacks and Disputes
If a billing concern arises, please contact us first to enable prompt internal review. We reserve the right to provide supporting records to payment processors in dispute resolution.
How to Request a Review
For payment or refund requests, email info@bvsdoctors.uk with your full name, transaction date, amount, and reference number. We aim to respond within a reasonable commercial timeframe.